The Urban Closet

FAQ’s

What is Pinaka?

Pinaka is a modern clothing brand specializing in stylish co-ord sets. Our collections feature high-quality, fashionable outfits designed to make dressing effortless and chic.

How do I choose the right size?

We provide a detailed size guide on each product page to help you choose the right fit. If you’re unsure, our customer service team is always available to assist you with sizing questions.

How do I care for my Pinaka co-ord set?

For the best results, we recommend hand washing with gentle care and hanging to dry. Detailed care instructions are provided with each garment to help maintain its beauty and longevity.

Can I cancel my order?

Orders can be canceled within 24 hours of placing the order. After 24 hours, the order processing begins, and cancellations may not be possible. Please refer to our Cancellation Policy page for more information

How can I contact customer service?

You can contact our customer service team via email at support@pinakaofficial.in or through our Contact Us page. We’re here to help with any questions or concerns you may have.

How do I stay updated on new arrivals and promotions?

Follow us on Instagram and Facebook, and subscribe to our newsletter for the latest updates, new arrivals, and special promotions

What types of clothing do you offer?

We offer a variety of co-ord sets, including satin co-ord sets, casual co-ord sets, and elegant evening co-ord sets. Each piece is designed to be versatile and stylish, perfect for any occasion.

What materials are used in your clothing?

Our clothing is made from high-quality materials, including luxurious satin and other premium fabrics. Each piece is crafted to ensure comfort, durability, and style

What is your exchange policy?

We offer exchanges within 2-3 days of delivery if the desired size is in stock. Items must be unworn, unwashed, and in their original condition with all tags attached. Please visit our Exchange and Return Policy page for more details.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Follow us on social media and sign up for our newsletter to stay updated on the latest deals and exclusive offers.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
 

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